Shipping, Billing, & Payment

Effective Date: September 2025

Cookware Masters (“we,” “our,” or “us”) is committed to providing clear, transparent shipping and payment information. By placing an order, you agree to the terms outlined below.

1. Shipping

Destinations

We currently ship within the U.S. (Lower 48 states) only.
International shipping is not available at this time.

Shipping Costs

Shipping rates vary by supplier, product size, and destination.
Some products may qualify for free freight above a minimum order threshold.
Import duties or taxes may apply depending on your location.

Processing & Delivery

Orders are processed within 2–5 business days (Mon–Fri, excluding holidays).
Delivery times vary by supplier, carrier availability, and order size.
Estimates will be provided at the time of quote or order.

Delivery Options

Curbside delivery only.
Liftgate service is available upon request for an additional fee.
Please contact us before ordering if you require inside delivery or white-glove service.
These options may not be available for all suppliers or product types.

Delivery & Inspection

Customers must inspect shipments upon delivery.
Report any damages within 24 hours of delivery with photos of the item, packaging, and shipping label.
Missing items must be reported within 7 days of delivery.
Incorrect shipping addresses provided at checkout are the customer’s responsibility.
Additional fees may apply for re-shipment.

2. Billing & Payment

Accepted Payment Methods

Credit/Debit Cards: Visa, Mastercard, AmEx, Discover
PayPal
Apple Pay, Google Pay
ACH/EFT transfers

(We do not accept cash, checks, money orders, or wire transfers unless approved in advance.)

Pricing & Taxes

All prices are in USD and subject to change without notice.
Applicable sales tax is calculated at checkout.
Duties/taxes may apply depending on your location and supplier terms.

Payments & Invoicing

One-time orders are paid in full at checkout unless otherwise specified in writing.
Invoices and receipts are emailed upon order completion.

Security & Fraud Prevention

All transactions are encrypted via SSL and processed through PCI-compliant gateways (e.g., Stripe, PayPal).
Orders may be delayed or canceled if flagged for suspected fraud.

3. Refunds & Returns

Please see our Returns, Refunds & Warranty Policy for detailed information.

4. Customer Support

For any questions about shipping, billing, or payment:
📧 support@cookwaremasters.com
🕘 Monday–Friday, 9 AM–5 PM PST

(Email is our primary method of support so we can keep all order details clear and documented.)

5. Policy Updates

We may update this policy at any time. Material changes will be notified via email or posted on our website. Continued use of our services after updates indicates acceptance.

Brand-Specific Notes

BakeMax: Certain products may qualify for free freight above minimum order thresholds. Customers must inspect items at delivery; damage claims go to the carrier.
MAM Forni: Shipped Ex-Works from Italy. Freight, duties, and import tariffs are the customer’s responsibility. Quotes may be provided upon request.

Note: Additional supplier and brand policies information can be found on our All Policies page.