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Frequently Asked Questions
Order
No, as of now, we do not ship internationally. We currently only ship to the US (lower 48). However, we do plan to expand in the future.
Yes—Cookware Masters serves home kitchens and professional operations with cookware and commercial equipment.
Email sales@cookwaremasters.com with your items, quantities, and ship-to ZIP. We’ll reply with pricing, lead time, and freight options.
They may ship separately from different warehouses—your tracking will show multiple shipments.
Shipping & Freight (US-only)
Freight is used for large/heavy gear (smokers, ice machines, dishwashers). It arrives on a truck and is delivered curbside unless you add services.
Order Status & Support
You’ll receive tracking when your order ships. Freight carriers also provide a tracking number and delivery scheduling when applicable.
We aim to reply within 1 business day (Mon–Fri, 9–5 PT). For fastest help, please include your order number.
You can contact us through our contact page! We will be happy to assist you.
Other Questions?
