All Policies

Kindly read and acknowledge the following policies before proceeding.


Terms & Conditions

Privacy & Cookie Policy

Disclosure & Disclaimers Policy

Returns, Refunds, & Warranty

Shipping, Billing, & Payment

🔹 Brand & Supplier Policies

At Cookware Masters, we partner with trusted commercial brands that maintain their own warranty, return, and freight policies. Below is a summary of key terms by manufacturer.

ICETRO

ICETRO products follow manufacturer MAP pricing.

• Shipping: Free freight to commercial addresses with a loading dock or warehouse. Residential or liftgate deliveries may include extra charges.

• Returns: Accepted on a case-by-case basis and may be subject to a restocking fee.

• Delivery: Inside delivery available for an additional fee.

Brema (Eurodib)

Eurodib’s Brema line follows manufacturer MAP pricing.

• Shipping: Free freight on qualifying orders within the continental U.S. Standard delivery is curbside only; liftgate or appointment services may include a small surcharge.

• Returns: Must be unused and in original packaging. Returns are subject to inspection and a restocking fee.

• Warranty: Manufacturer warranty coverage for parts & labor (coverage varies by model).

BakeMax

• Warranty:
  • Most items – 1-Year Limited Parts & Labor Warranty
  • Select items – 2-Year Limited Warranty
  • Normal wear parts (e.g., bulbs, switches) – 90 days
  • Warranty is void if not installed or maintained by qualified professionals.

• Returns:
  • Must be approved in writing with an RMA.
  • 30 % restocking fee applies.
  • Manufacturer defects covered with freight paid for replacement.
  • Special orders, refurbished, clearance, and demo units are non-returnable.

• Additional Notes:
  • Certain products may qualify for free freight above minimum order thresholds.
  • Customers must inspect items at delivery; damage claims should be filed with the carrier.

MAM Forni

• Warranty:
  • Oven structure (masonry / metallic parts) – 10 years
  • Electrical / motor components – 2 years (first 6 months full coverage; remaining 18 months parts only; labor / shipping extra)
  • Warranty void if misused, improperly installed, or serviced by unauthorized personnel.

• Returns:
  • Strict no-return policy. Defective items are handled individually through repair or parts replacement.

• Additional Notes:
  • Shipped Ex-Works from Italy. Freight, duties, and import tariffs are the customer’s responsibility. Quotes available upon request.